CX Employee Nominations

Parts Counter Sales

"Shout out to the newest team member of the Austell BCP Parts Department, Dakota Kiser!  And boy did Dakota hit the ground running!!!!  He is friendly, outgoing, personable and able to multi-task.  And best of all (for me), Dakota is always more than happy to help out on the Call Center.  Dakota doesn't care if it's his job or not, he will help out wherever he is needed.  Thanks for being such a great team member Dakota!!"

Parts Counter Sales

"Kudos to Rafael Santos for stepping up to take care of the novelties at Austell BCP.  Rafael makes sure everything is stocked, priced and looks appealing for our customer's.  And he does this in addition to his other parts duties plus he helps me out on Call Center overflow when needed.  Thank you for all you do Rafael."

PSSR On Highway Truck

"Mike is a 'do-er'!!  If you need something done - Mike is the person that gets it done or has the answer. He is always available to answer questions, speak to customers and help in any way he can.    Mike has a vast knowledge of area businesses.  His long standing relationships with numerous local companies are beneficial in our day to day business. His extensive experience in the transportation field has been a huge asset to our department.  We are very lucky to have him as our PSSR !!"

Parts Warehouse Lead

"We had a customer call 4:55 needing a hydraulic hose for his skid steer.The customer was down and needed the hose sent on the north Georgia run .I contacted Morris in Austell he built the hose and made sure it was sent out.Morris has always helped with getting issues solved."

Credit Admin

"Karol Evans, My daily hero! She is always a pleasure to talk to, and never afraid to tackle a problem. Recently I had an issue with a customers on-line payment, she went above and beyond to resolve the situation! Thank you Karol!"

Recruiting Admin

"Brenda is Awesome!!!  She goes over and beyond to make sure Payroll gets the information from onboarding as correct as possible.   She is a very hard worker and does everything to make all Yancey employees job easier!  Brenda is a very dedicated and knowledgeable employee!  Yancey is incredible blessed to have her!!!"

Truck Drivers

"We were delivering 6 light towers for a church in Carroll County. We took the time to setup the lite towers in the correct locations and had them ready to go. We made sure the fine folks at the fall festival had a well lit up yard. They were very grateful. The customer called Mark Richter letting him know of the time and effort and the pride in the job that his drivers had done."

IT Help Desk

"Chris is super helpful and gets me new hire information as soon as I need it. It is very much appreciated. Thank you, Chris!"

Call Center Coordinator

"Donna is always going above and beyond to take care of internal and external customers. She is never one to say that's not my job! Rather she steps up and takes ownership. She truly lives The Yancey Advantage.

Field Service Welders

"On a Thursday one of our customers called and needed our help.  They had a 990K pit loader that was having major bucket issues and needed 3 adapters cut out and welded on so they could run on Monday.  Keep in mind each adapter normally takes about 8 hours and is hard work!  Our Austell field service team came to the rescue.  Carl Sponsel worked on a plan w/ Will Martin and Lee Tackett and the 2 of them went to the customer's site in one truck and knocked out all 3 adapters and had the customer up running.  Both myself and the customer are extremely appreciative of their hard work!"

Backorder Analyst

"Anytime we need help with back order's or availability Moy is always here to help. No matter how busy, she is always eager and happy to help you get the information that you need."

Parts Core Specialist

"It's been my pleasure to work with Gary.  Not only have I learned a lot from Gary but he has amazed me with his knowledge, experience, memory, organization and thoroughness.  Gary is able to keep track of all the cores for the company that he comes in contact with.  I can call Gary about a core and he can tell me what the status is, usually without even having to check because his memory is that good!!  Thank you for all your hard work keeping our cores straight Gary!"

Credit Coordinator

"Britton constantly goes the extra mile to help in whatever is needed. She replies quickly to requests which allows us to better serve our internal and external customers. She takes the initiative and has a great attitude. She is a huge asset to the entire Yancey team and certainly makes my job a lot easier. Thank you Britton!"

Rental coordinator, Rental Driver, Rental Coordinator, MIT

"After receiving a call from a local college way after hours this past Friday night regarding them needing some stadium lights replaced before their 1st home game, your team jumped in to action and had the equipment on site for us the next morning. Outstanding customer service. It's employee dedication like this that sets Yancey Rents above the competition. Thank you all!

Service Coordinator

"Tana is the face of our Service Department.  She is usually the first contact a customer has with our group. Tana does her best to obtain comprehensive details from the customer  -  so the technician will have a clear understanding of what issues the customer may be experiencing.  She is very clear and concise in her communications with external and internal customers. Tana has been a great addition to our team!!"

Parts Supervisor

"Miss Andrea is a true leader!  She leads by example and jumps right in with her team to do whatever needs to be done.  She is always the first one to offer to help...whether it be customer's, team members and other stores.  She is also very knowledgeable and if she doesn't know the answer, she will find out.  Thank you Miss Andrea for everything you do!!"

Rental Coordinator

"Every day Amy goes above and beyond to help both internal and external customers. From candy and a kind word to figuring out repair solutions she always has a helpful heart and mind."

Customer & Retail Experience Manager

"I think we can all agree how wonderful Jennifer is and how she excels in customer service on a daily basis. She is always friendly , helpful and has a smile on her face!  I admire her and her role in Yancey Bros. Customer service is the key to success and she ensures that we succeed at it, always. I truly believe that her role  at Yancey is extremely important and she is amazing at it. She comes up with ideas to benefit our customers and inspires us to put forth more effort  towards giving them the customer experience they deserve. Thank you Jennifer for your continued excellence and friendly smile!"

Inventory Control and Bulk Oil Specialist

"Cheryl has always been very helpful to me and others. She respond quickly and is very knowledgeable. When customers has a problem or needing oil quickly she takes care of it and resolves all issues. She is a great asset to the company."

Training Instructor

"Chris provides superior customer service through the training of boot camp technicians. Chris has a passion for coming in and teaching individuals how to properly work on equipment. Chris ensures customers are receiving superior customer service by living Yancey's core values and will not compromise quality for the sake of time."

Service Coordinator

"When I think about the type of person I would want on the other end of the line to assist if I were in a customer's shoes, the name that stands out the most is Cherie Cain. She always does her best to make sure that customer's needs are met. She puts a lot of heart and pride in assisting our Power System customers and makes sure that they know they are greatly appreciated. Also, Cherie is typically the first to acknowledge gratitude to our techs for helping with difficult issues that are handed to her and acknowledges their role in the resolution and customer satisfaction."

Parts Counter Sales

"Each day Teddy comes to work with a positive attitude.  He waits on counter customers, phone customers and mechanics.  Teddy also helps pull transfers and put up stock orders.  He always takes time to talk to each customer who comes in and make them feel special."

Product Support Sales Representatives

"Cesar and Sergio support the growing Hispanic customer base within Yancey Bros. Co. They ensure that these customers are kept up and running and in doing so have grown their parts and service business by over 44% this year over the previous year!"

Machine Sales Representatives

"Zaira and Luis lead the charge in growing Yancey Bros. Co. presence and volume of business with the very important and growing Hispanic market within Georgia. Zaira and Luis rank 1st and 2nd at YBCO in bringing new customers to buy machines for the first time with Zaira having sold 43 machines to 34 new customers and Luis having sold 34 new machines to 30 new customers in 2019. 34 new customers paces Zaira 5th currently among all North America Caterpillar sales reps! Both Zaira and Luis dedicate non-traditional working hours to spending time with these customers and attending local Hispanic events to find new customers. Both do a great job in building and maintaining relationships with new and existing Hispanic customers!"

Director of Transportation

"Late to the game but this guy deserves another nomination. Matt is the backbone of making sure our customers get equipment in a timely manner. The connections he has in the transportation industry make each delivery possible. He has a sense of urgency and no matter the obstacle with transporting equipment, Matt always overcomes and delivers the Yancey advantage to our sales reps and customers. Thank you for all you do!!!!"

Spec Shop Manager

"Gary has always been a friendly and great communicator with our customers and his employees. He is very knowledgeable of this company and our machines and more, if he does not know the answer he will go out of his way to find a way to help find the right answer or the right person. He succeeds in any role or dept he is in because of his consistent and genuine customer service , also how well he works with his employees, teaches and guides them if needed, motivates them to succeed in their career. He truly cares and he shows it, everyday."

Hose Shop

"Statesboro branch ordered several (40+) different length hoses to come from the Macon store.  Brandon took time to measure each piece and tag with the correct part number and length.  This saved so much time when trying to match up hoses to make for a certified rebuild.  His efforts are greatly appreciated!!!"

Field Service Coordinator

"Robin has always gone above and beyond to help our customers in the office as I learned the ropes. She never hesitates to jump in and assist when customers pose difficult questions or when they have concerns with their truck needs. She is knowledgeable about Yancey and her willingness to help goes a long way! She is a great asset to the Yancey team and Savannah office!"

Executive Assistant

"Susan is absolutely the sweetest person . Every time I see her she brightens my day with her kindness and her smile. I am not sure if she sees many customers throughout the day, but if she can make her coworkers feel so welcome and smile, then that will pass on a better mood and even better service to our customers through us.  Let kindness be your motivation.  Thank you Ms. Susan for all that you do for our company and for us."

HR - Sr. Payroll Administrator

"From my first day, Sandy has been nothing, but helpful and positive. She does the same for everyone who walks through ours door or calls. She is always helping someone. She has set such a great example for me to follow. I appreciate her so much and I know others do as well. She goes out of her way to make sure everything is done correctly and everyone is happy. She is always teaching me new things to improve myself and my work. I know that she wants me to be the best that I can be and she's always making sure that I have what I need to achieve it. She is most definitely a team player! Thank you, Sandy!"

Field Service Technicians - Rental

Our technicians Carlos and Gus recently wowed a customer by going above and beyond to help them out on a weekend.  Even with hot temperatures and challenges in the field, our techs remained positive, completed the repair, and even followed up with the customer the next day to ensure everything was ok.  This kind of above and beyond customer experience is what delivering the Yancey Advantage is all about. 



Here's what the customer had to say about Carlos and Gus:

 “You should be proud to have employees such as these two men.  They are not only very professional technicians, but are also excellent ambassadors for Yancey Rents.”

Core Specialist

"Gary Wright is the CAT Core King!!  He never fails to answer any core related questions and help in any way possible.  I appreciate him very much!!!"

Inside Sales Representative

"Thomas Pedrick routinely goes the extra mile to make sure that the customer is well taken care of. One time there was a customer who needed to pick up a cold planer in the afternoon. The customer cancelled the deal last minute. At 7:00 pm Thomas got a phone call that the job was back on and the customer had to pick up the planer that evening to make his deadlines. Thomas (who was in Atlanta at the time) coordinated with Zach Tatum in Savannah to help the customer load up late that evening. Many people would ignore or put off last minute deals like this but not Thomas."

Payroll Administrator

"Jessica is always very kind and patient with Yancey employees who have questions or concerns about their payroll. She works hard to get issues resolved quickly! She listens to understand and explains things until the employee is confident in their knowledge of the subject. She is a great asset to the Yancey HR team!"

Parts Sales Counter

"TJ is my idea of the perfect team member!  He is always the first one to volunteer to help out on the call center when we get backed up and he has even offered to create step by step instructions on how to make calls from the call center for the team.  Recently, I had a problem with a PTCLAIM that a former employee had created for Macon.  I called TJ and he stepped up the plate without any hesitation.  He is polite, friendly and helpful.  TJ will help out in any way he can whether it's his job or not and he'll do it with a smile.  Thank you TJ for all you do!"

Machine Yard Coordinator

"Harrison is the best!! Harrison helps his internal customers by staying on top of all their truck issues. He works first hand with them and me to make sure they have everything they need for their trucks and that all equipment on their trucks is working properly. He is very polite and easy to work with. I wish every location had a Harrison!"

Service Dispatcher

"Since my first day here at Yancey Brothers, Ms. Caycee has done nothing but lead by example. Not only in serving the customer, but serving her teammates. No matter how full her plate is she always welcomes me (and many others) with a smile and is patient in helping me not only solve the problem, but teaching me how to do it the right way. If it weren't for Caycee, there's a lot of things I wouldn't know how to do. In her serving others, helps me serve the customer and I am grateful to have her on my team."

Rental & Parts Warehouse Teams

"When you talk about a team coming together to overcome a difficult situation, you can include the guys from the Rental Store (Chris Moore, Nick Burgess, Daniel Lacobucci) and the Parts Warehouse (Paul Inglett and Dustin Long) in Augusta.  I received a call at 4:59am that the main office and showroom area of the facility had been flooded by a water leak.  I arrived a little after 5:30 to find Dustin, who had already gone over the incoming parts freight to determine what needed to be pulled for our external customers, the Augusta shop, and field service, doing his best to clean up the water.  Shortly after 6am the guys from rental began to show up and all grabbed mops, brooms, and a squeegee and began to help us clear out the water before our customers began showing up at 7am.  Without their help, the customers would have been walking through puddles of water to pick up their parts.  The clean-up could not have been achieved in a timely fashion without this group of dedicated employees."

Credit Administrator

"I had a situation with a customer this morning and Karol was so helpful in getting the issue resolved. It was an issue that I haven't dealt with before and Karol knew exactly what to do. Thanks Karol for your help today and all you do!"

Yard Coordinator

"For the past couple of days, Harrison has voluntarily asked to help pull transfers and shop orders to help out.  He is a team player and his help is greatly appreciated."

Network Administrator

"Jason Brockman is the IT backbone of the Call Center and we could not do what we do without him.  From the day my involvement began with the Call Center, Jason has amazed me with his knowledge, experience and PATIENCE.  In addition to the Call Center, Jason has other duties in IT and stays busy but he always makes time to help anyone that reaches out to him.  And he treats each request or issue with the same attention to detail regardless of the size of the issue or importance.  KUDOS to Jason Brockman for being a great Team Player!!!"

Call Center Coordinator

"Donna sends out emails daily with motivational sayings, both personal and borrowed.  For example "Good morning Team! Happy Monday!",  "Make A Customer, Not A Sale!“ - Katherine Barchetti and "Going the extra mile tells customers your business matters to us"  I look forward to the next email.  Thanks for all that you do!"

Warranty Department

"I have never had to deal with April Martin before.  I had to call her numerous times today and she always had a upbeat personality.  She was very helpful and supplied the information I needed to help with a delicate customer situation.  They say first impressions last.  April made a wonderful first impression!!!"

Transportation Coordinator

"I think that I speak for many in our organization that Matt Aldridge is a one of kind rockstar! As a General Line Sales Representative, Matt exceeds my expectation each and every time. It is amazing that he's able to handle the pace of the job of Transportation Coordinator with a great deal of efficiency, professionalism and courtesy. Matt has always gone to the ends of the earth to take care of our customers. It is evident that everything he does is for the purpose of making our customer's experience the best that it can be."